This course explores what we mean by resilience, stress and pressure. It allows managers and leaders to not only understand personal resilience and pressure but more importantly what these might mean for their teams and how to support those experiencing excess pressure and lower levels of resilience .
You want to learn about Managing Conflict in the Workplace when Dealing with Customers, Service Users or the public. Our Level 2 Conflict Management Training introduces practical conflict resolution techniques and strategies that staff can effectively utilise when managing conflict.
By the end of this facilitation skills course, participants should feel confident in their role as a facilitator, be able to work out an effective process when preparing for, conducting, and evaluating facilitation sessions, and be able to creatively assist teams to realize new and better ways of achieving outcomes
In this module you'll learn more about the Smarter Working Refresh and develop the people management skills to make Smarter Working work for you and your team. We recommend all people managers, leaders and supervisors work through the self-paced module – it takes roughly 45 mins.