It’s only natural we butt heads sometimes - we're complex human beings after all. Here we’ll look at some different ways to handle conflict and resolve it for good. Please note, this module is entirely online and covers an introduction to conflict management.
This Course is For You If…
You want to learn about Managing Conflict in the Workplace when Dealing with Customers, Service Users or the public
Our Level 2 Conflict Management Training introduces practical conflict resolution techniques and strategies that staff can effectively utilise when managing conflict.
Learning Outcomes
The key learning outcomes are for you to:
- Know how communication can be used to solve problems and reduce the likelihood of conflict
- Know the factors that influence human responses in conflict situations
- Know how to assess and reduce risks in conflict situations
- Know how to communicate effectively and de-escalate conflict in emotive situations
- Know good practice to follow after conflict situations
This training will be delivered by North East Scotland College.
If you wish to attend, enrol on this course and sign up to one of the available training events.
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