This course will help you develop the knowledge and practical skills to manage conflict effectively when dealing with customers, service users or members of the public. You’ll explore how communication can prevent and de-escalate conflict, understand what influences people’s responses in challenging situations, and learn how to assess risk, respond appropriately and follow good practice after an incident.
This is a two-day, face-to-face accredited Level 2 course, delivered by North East Scotland College.
If you wish to attend, enrol on this course and book onto one of the available training events.